Artificial Intelligence Help Desk

Crushbank is an it help desk application that leverages ibm watson.

Artificial intelligence help desk.

Artificial intelligence ai and machine learning. The future it help desk by scott matteson scott matteson is a senior systems administrator and freelance technical writer who also performs consulting. Ai can also help to formulate the most popular types of insight that are requested through this tool. Read on for details on how artificial intelligence is helping the help desk today and how it will in the near future.

They mostly prefer to call up the help desk. Artificial intelligence proactively triage support tickets analyze customer sentiments and spot anomalies in ticket traffic using zia the ai powered assistant for zoho desk. A future that will play host to artificially intelligent beings that are capable of understanding and caring deeply about the people they talk to. Machine learning deep learning natural language processing and other cognitive technologies have translated to chat bots virtual assistants intelligent routing user sentiment analysis predictive analytics contextual knowledge and a whole lot more in service desks.

This can help to reduce the number of tickets that the help desk has to respond to on a daily basis. Artificial intelligence is one of the biggest markets for growth within the field of technology today. 10 16 2014 02 40 pm et updated dec 16 2014 we re already seeing the start of some incredible technological advancements that will shape an exciting future. Marcel shaw federal sales engineer for ivanti explains.

This brief article takes a quick look at artificial intelligence in service desks as well as explores a knowledge base and a business case. Artificial intelligence ai will dramatically improve technology in our homes and in the workplace. Artificial intelligence s influence on service management only continues to grow with each passing day. Connectwise co founder and former president david bellini has invested in crushbank an artificial intelligence ai software solution designed to automate help desks and it support services financial terms and dollar figures for the round one investment were not disclosed.

First using ai tools a help desk can populate responses to the problem that a person is reporting. What will artificial intelligence mean for the future help desk.